The paperwork and backlog needs a consistent owner.
A dedicated, HIPAA-compliant admin teammate who owns charts, records, and prior auths inside your EHR. Providers get their evenings back. Your office manager gets a reliable seat they actually own, not another fire to put out.
Covered by the 30-Day Right-Fit Promise: free replacement or your money back.
For specialty practices where prior auths and records requests decide whether the week moves, and the office manager owns the fallout.
Where admin drag usually shows up first.
Pick what's true. Your office manager probably already knows the answer.
If two or more feel true, this is a seat your ops lead has been asking for.
What they handle
Scoped so this role stays in its lane. One accountable seat your office manager can actually manage.
- 01
Gets charts ready
Pulled and updated before each appointment so providers walk in prepped.
- 02
Handles records
Requests, retrieves, and routes them between providers, labs, and patients.
- 03
Assembles prior auths & referrals
Builds the packet, submits it, and tracks it to a yes.
- 04
Keeps your EHR clean
Accurate data in, clean records out.
- Providers charting after hours
- Records requests piling up
- Prior auths stuck in limbo
- Front desk buried in forms
- Charts ready before each visit
- Records routed the same day
- Auths submitted and tracked
- Your front desk back with patients
- Front-desk phones and patient intake calls→ Medical Receptionist
- Claims, AR follow-up, and payment posting→ Medical Biller
- In-visit note-taking during the encounter→ Medical Scribe
Real practices, real time back.
A slice of what admin-support teammates have moved for practices in their first two months. [PLACEHOLDER: metrics pending real client data.]
“The morning huddle went from triage to actually planning the day. Our providers stopped charting after dinner.”
“Referrals stopped being the bottleneck. Requests go out the day they come in, and we can prove it in the log.”
“Packets get built on a schedule instead of in a panic. Treatment moves, the claim moves, the cash moves.”
“The chart-cleanup work that used to happen at 10pm now happens during the day, by someone whose job it actually is.”
How it works
- 01
A quick, honest call.
We map the work with you and your office manager, the EHR you run, and the pace of your week. If it's not a fit, we say so.
- 02
Meet your shortlist.
A hand-picked group of admin-support teammates with the right EHR, specialty, and time-zone fit. You interview, we coordinate, you choose.
- 03
They get to work.
Onboarded to your EHR and SOPs by a Client Success Manager. Live inside 1 to 2 weeks, backed by the 30-Day Right-Fit Promise.
The 30-Day Right-Fit Promise.
If it’s not working in month one, we make it right — three ways. No clawbacks, no lock-in, no fine print.
- 01
No-cost replacement.
Not the right fit? Tell us why. We deliver a curated re-shortlist within 2 business days, onboard the new teammate at no charge, and pause your billing until the replacement is live and producing.
- 02
30-day money-back window.
Not sure outsourcing fits your workflow? Cancel any time in the first 30 days. We refund every billed day in full. No clawbacks, no termination fees, no minimum-term lock-in. A staffing partner, not a contract trap.
- 03
Backup coverage built in.
Sick day, PTO, family emergency? Your Client Success Manager arranges a trained backup teammate within hours, at no extra cost, briefed on your workflows and tools. Coverage ships with every placement — it’s not an upsell.
No new software to learn.
They log into what you already run for clinical, admin, and comms on day one.
Tell us where the practice is stretched. We'll come back with a shortlist this week.
A short form. A real reply within one business day. Bring your office manager to the call. If it's not a fit, we'll tell you.
Your details stay with our matchmaking team. No mailing lists, no drip sequence.
What practices ask before hiring this role.
Get an admin teammate matched this week.
One call with you and your ops lead to scope the work. A shortlist inside the week. Live inside two.
30 days to know it's working. If it's not, we fix it or refund it.