The response time your customers see is the promise you actually keep.
A dedicated customer service teammate who owns your inbox, help desk, and account service tickets so your ops lead stops apologizing for reply time and starts building the team around it.
Covered by the 30-Day Right-Fit Promise: free replacement or your money back.
Where the customer experience actually breaks.
Your CSAT and response times are already telling on you. Confirm which.
If two or more feel true, hiring a virtual teammate pays for itself in the first month.
What they own
One accountable seat on the customer experience.
- 01
Owns the help desk
Tickets triaged and answered inside your SLA.
- 02
Handles account service
Order changes, refunds, and account updates end-to-end.
- 03
Maintains playbooks
Answers standardized, KB updated weekly.
- 04
Reports themes
Weekly ticket report with themes on the ops lead's desk.
- Tickets over 24 hours
- Reply time inconsistent
- Escalations forgotten
- Ops lead answering tickets
- Same-day triage
- SLA hit weekly
- Escalations to resolution
- Ops lead back to building
- Cold outreach and lead qualification→ Sales & Lead Generation
- Content, campaigns, and demand gen→ Marketing
- Bookkeeping and financial reporting→ Finance & Bookkeeping
Real teams, real customers kept.
A slice of what customer service teammates have moved in their first two months. [PLACEHOLDER: metrics pending real client data.]
“Response time is the thing customers actually feel. We finally lead on it.”
“Ratings climbed inside a month.”
“Playbooks and KB updates finally happen every week.”
“Product and support finally have the same conversation.”
How it works
- 01
A quick, honest call.
We map the work with you and your ops lead, the tools you already run, and where the week actually breaks. If it isn't a fit, we say so.
- 02
Meet your shortlist.
A hand-picked group of teammates with the right skill mix, tool fluency, and time-zone fit. You interview, we coordinate, you choose.
- 03
They get to work.
Onboarded to your stack and SOPs by a Client Success Manager. Live inside 1 to 2 weeks, backed by the 30-Day Right-Fit Promise.
The 30-Day Right-Fit Promise.
If it’s not working in month one, we make it right — three ways. No clawbacks, no lock-in, no fine print.
- 01
No-cost replacement.
Not the right fit? Tell us why. We deliver a curated re-shortlist within 2 business days, onboard the new teammate at no charge, and pause your billing until the replacement is live and producing.
- 02
30-day money-back window.
Not sure outsourcing fits your workflow? Cancel any time in the first 30 days. We refund every billed day in full. No clawbacks, no termination fees, no minimum-term lock-in. A staffing partner, not a contract trap.
- 03
Backup coverage built in.
Sick day, PTO, family emergency? Your Client Success Manager arranges a trained backup teammate within hours, at no extra cost, briefed on your workflows and tools. Coverage ships with every placement — it’s not an upsell.
No new software to learn.
They log into your help desk on day one.
Tell us where you're stretched. We'll come back with a shortlist this week.
A short form. A real reply within one business day. Bring your ops lead to the call. If it's not a fit, we'll tell you.
Your details stay with our matchmaking team. No mailing lists, no drip sequence.
What practices ask before hiring this role.
Get a teammate matched this week.
One call to scope the work. A shortlist inside the week. Live inside two.
30 days to know it's working. If it's not, we fix it or refund it.