Administrative Support
Elisha Olwen D.
Executive Assistant
- Email & calendar management
- Appointment scheduling
- Travel & document prep
Experienced
Request this teammate Customer Support
The response time your customers see is the promise you actually keep.
A dedicated customer service teammate who owns your inbox, help desk, and account service tickets so your ops lead stops apologizing for reply time and starts building the team around it.
<1 hr
average first-response time
73%
Lower cost vs. in-house hire
1-2 wks
Live in your help desk
4.9★
Average Google rating
Covered by the 30-Day Right-Fit Promise: free replacement or your money back.
Where the customer experience actually breaks.
Your CSAT and response times are already telling on you. Confirm which.
Nothing flagged yet.0 / 6
If two or more feel true, hiring a virtual teammate pays for itself in the first month.
What they own
One accountable seat on the customer experience.
- 01
Owns the help desk
Tickets triaged and answered inside your SLA.
- 02
Handles account service
Order changes, refunds, and account updates end-to-end.
- 03
Maintains playbooks
Answers standardized, KB updated weekly.
- 04
Reports themes
Weekly ticket report with themes on the ops lead's desk.
Right now
- Tickets over 24 hours
- Reply time inconsistent
- Escalations forgotten
- Ops lead answering tickets
With a teammate
- Same-day triage
- SLA hit weekly
- Escalations to resolution
- Ops lead back to building
What this role doesn't do
- Cold outreach and lead qualification→ Sales & Lead Generation
- Content, campaigns, and demand gen→ Marketing
- Bookkeeping and financial reporting→ Finance & Bookkeeping
Real teams, real customers kept.
A slice of what customer service teammates have moved in their first two months. [PLACEHOLDER: metrics pending real client data.]
<1 hr
first-response time, was 8 hours
“Response time is the thing customers actually feel. We finally lead on it.”
SaaS Founder
Austin, TX
4.9★
average CSAT, up from 3.8
“Ratings climbed inside a month.”
eCommerce
Portland, OR
35%
drop in repeat tickets
“Playbooks and KB updates finally happen every week.”
Agency
Chicago, IL
Weekly
ticket theme report on the ops lead's desk
“Product and support finally have the same conversation.”
COO
Denver, CO
From admin-support desks
First response <1hrSaaS, TX
CSAT 4.9★eCom, OR
Repeat tickets −35%Agency, IL
Weekly theme reportCOO, CO
SLA hit weeklyB2B, GA
Escalations to resolutionOps, MA
First response <1hrSaaS, TX
CSAT 4.9★eCom, OR
Repeat tickets −35%Agency, IL
Weekly theme reportCOO, CO
SLA hit weeklyB2B, GA
Escalations to resolutionOps, MA
73%
Lower cost vs. in-house hire
1-2 wks
Live in your help desk
4.9★
Average Google rating
30-day
Right-Fit Promise
How it works
- 01
A quick, honest call.
We map the work with you and your ops lead, the tools you already run, and where the week actually breaks. If it isn't a fit, we say so.
- 02
Meet your shortlist.
A hand-picked group of teammates with the right skill mix, tool fluency, and time-zone fit. You interview, we coordinate, you choose.
- 03
They get to work.
Onboarded to your stack and SOPs by a Client Success Manager. Live inside 1 to 2 weeks, backed by the 30-Day Right-Fit Promise.
The 30-Day Right-Fit Promise.
If it’s not working in month one, we make it right — three ways. No clawbacks, no lock-in, no fine print.
- 01
No-cost replacement.
Not the right fit? Tell us why. We deliver a curated re-shortlist within 2 business days, onboard the new teammate at no charge, and pause your billing until the replacement is live and producing.
- 02
30-day money-back window.
Not sure outsourcing fits your workflow? Cancel any time in the first 30 days. We refund every billed day in full. No clawbacks, no termination fees, no minimum-term lock-in. A staffing partner, not a contract trap.
- 03
Backup coverage built in.
Sick day, PTO, family emergency? Your Client Success Manager arranges a trained backup teammate within hours, at no extra cost, briefed on your workflows and tools. Coverage ships with every placement — it’s not an upsell.
Meet the bench
A slice of the Customer Service teammates ready to interview this week.
Showing 3 of 83+ on the bench
Browse the full bench
Administrative Support
Agnes Sylvia L.
Salesforce & CRM Admin
- Salesforce administration
- Workflow automation & process improvement
- Calendar & operations coordination
Experienced
Request this teammate 
Administrative Support
Frances Anne R.
Executive Assistant
- Executive & administrative support
- Email & calendar management
- Data entry & internet research
3+ yrs
Request this teammate 
Administrative Support
Jessa Mae S.
Sales & HR Ops Assistant
- Customer service & sales support ops
- HRIS management (Workday)
- Data entry & reporting
Experienced
Request this teammate 
Administrative Support
Ken Gabrielle L.
Administrative Assistant
- Project & calendar management
- CRM management & lead mining
- Social media & data entry
Experienced
Request this teammate 
Administrative Support
Carla A.
Administrative Support
- Executive & administrative coordination
- Calendar, email & document management
- Data entry & research
Experienced
Request this teammate No new software to learn.
They log into your help desk on day one.
ZendeskIntercomFreshdeskHelpScoutFrontGorgiasHubSpot ServiceSlackNotionShopify
Get matched
Tell us where you're stretched. We'll come back with a shortlist this week.
A short form. A real reply within one business day. Bring your ops lead to the call. If it's not a fit, we'll tell you.
Your details stay with our matchmaking team. No mailing lists, no drip sequence.
What practices ask before hiring this role.
One short conversation
Get a teammate matched this week.
One call to scope the work. A shortlist inside the week. Live inside two.
30 days to know it's working. If it's not, we fix it or refund it.