Every Virtual Teammate engagement is scoped against targeted outcomes and KPIs you choose. These are the most recent documented results across four active healthcare clients: claims worked, insurance verifications, payment posting, and pre-certifications. Targets set together. Numbers reported monthly.
KPI scorecards delivered monthly.
The results tell a consistent story: measurable impact on the workstreams practices actually run on.
Each engagement targets the workstream that mattered most to the client, and each result is reported in plain numbers: target set, output delivered, achievement vs. target.
A high-acuity oncology specialty needed payment posting and insurance verification handled with absolute accuracy. The assigned billing teammate beat the monthly payment-posting target by 48% and cleared insurance verifications 30% over goal — turning a challenging AR into one of the practice's strongest months on record.
Aged claims and stalled pre-cert packets were tying up the clinic's in-house team. A billing teammate paired with a dedicated CSM took ownership of both buckets, achieving pre-certifications 60% over target and claims worked 47% above plan — keeping authorizations ahead of schedule and clean claims moving.
Front-office bandwidth was capping how many patients the group could verify and post payments for each week. An embedded billing teammate landed payment posting 40% over target and insurance verifications 44% over — streamlining the revenue cycle so claims go out clean and cash comes in faster.
A dental-surgical specialty with high claims volume engaged a specialty-billing teammate to own the claims-worked workstream end to end. The placed teammate cleared claims 33% above target, keeping a high-volume surgical schedule billed and out the door on time, while a second, larger-scope payment-posting workstream is still ramping toward its $40,000 monthly target.
Every Virtual Teammate engagement starts with a targeted KPI set together with the client: the throughput, dollar amount, or completion volume the workstream needs to hit each period. We then report four things every month.
No vanity metrics. No “hours worked.” Just the numbers your practice actually runs on.
Every engagement starts with the metric the client most needs to move, not a generic “VA hours” SOW.
A Client Success Manager owns the scorecard, the cadence, and the escalation path.
HIPAA-compliant, background-checked, BAA-compatible teammates working in encrypted environments only.
Trained backup means your KPI doesn't collapse when your teammate is on PTO or out sick.
Plain-English KPI reports — target, results, value created, achievement — delivered to your inbox.
Flat-rate pricing replaces the loaded cost of an in-house biller or coordinator.
One call to scope the workstream. A shortlist inside the week. Live inside two.
30 days to know it's working. If it's not, we fix it or refund it.
