Medical VA
Syene Zinah D.
Medical Administrative Support
- Multi-channel patient communication (calls, email, chat, SMS)
- Administrative & scheduling support
- Insurance verification & records
ExperiencedHIPAA-Compliant
Request this teammate Medical Administrative Support
The paperwork and backlog needs a consistent owner.
A dedicated, HIPAA-compliant admin teammate who owns charts, records, and prior auths inside your EHR. Providers get their evenings back. Your office manager gets a reliable seat they actually own, not another fire to put out.
12+ hrs
a week back to the people running your practice
73%
Lower cost vs. in-house hire
1-2 wks
Live in your EHR
4.9★
Average Google rating
Covered by the 30-Day Right-Fit Promise: free replacement or your money back.
Which practice are we solving for?
For primary-care offices where the schedule is full, the front desk is short, and the office manager is covering both.
Where admin drag usually shows up first.
Pick what's true. Your office manager probably already knows the answer.
Nothing flagged yet.0 / 6
If two or more feel true, this is a seat your ops lead has been asking for.
What they handle
Scoped so this role stays in its lane. One accountable seat your office manager can actually manage.
- 01
Gets charts ready
Pulled and updated before each appointment so providers walk in prepped.
- 02
Handles records
Requests, retrieves, and routes them between providers, labs, and patients.
- 03
Assembles prior auths & referrals
Builds the packet, submits it, and tracks it to a yes.
- 04
Keeps your EHR clean
Accurate data in, clean records out.
Right now
- Providers charting after hours
- Records requests piling up
- Prior auths stuck in limbo
- Front desk buried in forms
With a teammate
- Charts ready before each visit
- Records routed the same day
- Auths submitted and tracked
- Your front desk back with patients
What this role doesn't do
- Front-desk phones and patient intake calls→ Medical Receptionist
- Claims, AR follow-up, and payment posting→ Medical Biller
- In-visit note-taking during the encounter→ Medical Scribe
Real practices, real time back.
A slice of what admin-support teammates have moved for practices in their first two months. [PLACEHOLDER: metrics pending real client data.]
12 hrs
reclaimed per week by the front desk
“The morning huddle went from triage to actually planning the day. Our providers stopped charting after dinner.”
Family Practice
Austin, TX
Same-day
records TAT, down from 4 business days
“Referrals stopped being the bottleneck. Requests go out the day they come in, and we can prove it in the log.”
Multi-Specialty Group
Tampa, FL
−38%
prior-auth cycle time
“Packets get built on a schedule instead of in a panic. Treatment moves, the claim moves, the cash moves.”
Orthopedics Group
Denver, CO
6pm
providers home, EHR closed
“The chart-cleanup work that used to happen at 10pm now happens during the day, by someone whose job it actually is.”
Internal Medicine
Boise, ID
From admin-support desks
AR-side chart-prep 12 hrs/wk reclaimedFamily Practice, TX
Records TAT 4 days → same-dayMulti-Specialty, FL
Prior-auth cycle −38%Ortho Group, CO
Provider home by 6pmInternal Med, ID
Portal inbox worked twice dailyPediatrics, NC
Intake forms cleared before visitOB-GYN, TN
AR-side chart-prep 12 hrs/wk reclaimedFamily Practice, TX
Records TAT 4 days → same-dayMulti-Specialty, FL
Prior-auth cycle −38%Ortho Group, CO
Provider home by 6pmInternal Med, ID
Portal inbox worked twice dailyPediatrics, NC
Intake forms cleared before visitOB-GYN, TN
73%
Lower cost vs. in-house hire
1-2 wks
Live in your EHR
4.9★
Average Google rating
30-day
Right-Fit Promise
How it works
- 01
A quick, honest call.
We map the work with you and your office manager, the EHR you run, and the pace of your week. If it's not a fit, we say so.
- 02
Meet your shortlist.
A hand-picked group of admin-support teammates with the right EHR, specialty, and time-zone fit. You interview, we coordinate, you choose.
- 03
They get to work.
Onboarded to your EHR and SOPs by a Client Success Manager. Live inside 1 to 2 weeks, backed by the 30-Day Right-Fit Promise.
The 30-Day Right-Fit Promise.
If it’s not working in month one, we make it right — three ways. No clawbacks, no lock-in, no fine print.
- 01
No-cost replacement.
Not the right fit? Tell us why. We deliver a curated re-shortlist within 2 business days, onboard the new teammate at no charge, and pause your billing until the replacement is live and producing.
- 02
30-day money-back window.
Not sure outsourcing fits your workflow? Cancel any time in the first 30 days. We refund every billed day in full. No clawbacks, no termination fees, no minimum-term lock-in. A staffing partner, not a contract trap.
- 03
Backup coverage built in.
Sick day, PTO, family emergency? Your Client Success Manager arranges a trained backup teammate within hours, at no extra cost, briefed on your workflows and tools. Coverage ships with every placement — it’s not an upsell.
Meet the bench
A slice of the Medical Administrative Support teammates ready to interview this week.
Showing 3 of 35 on the bench
Browse the full bench
Medical VA
Abigail B.
Medical Administrative Support
- Workers' comp claims processing
- Billing & invoice verification
- Authorization management
ExperiencedHIPAA-Compliant
Request this teammate 
Medical VA
Kent Joseph R.
Medical Administrative Support
- Patient scheduling & appointment coordination
- Insurance verification & eligibility review
- Records management
ExperiencedHIPAA-Compliant
Request this teammate No new software to learn.
They log into what you already run for clinical, admin, and comms on day one.
EpiceClinicalWorksathenahealthPractice FusionNextGenKareoMicrosoft 365Google WorkspaceDocuSignSlack / Teams
Get matched
Tell us where the practice is stretched. We'll come back with a shortlist this week.
A short form. A real reply within one business day. Bring your office manager to the call. If it's not a fit, we'll tell you.
Your details stay with our matchmaking team. No mailing lists, no drip sequence.
What practices ask before hiring this role.
One short conversation
Get an admin teammate matched this week.
One call with you and your ops lead to scope the work. A shortlist inside the week. Live inside two.
30 days to know it's working. If it's not, we fix it or refund it.