Hire a Virtual Teammate zero-risk. Period.
Three commitments. Published in writing. No fine print. No sales-call gotchas. No "but you signed" emails. If your teammate isn’t the right fit inside the first 30 days, we make it right: at no charge, no friction, no contract trap.
If it’s not working in month one, we make it right
A staffing partner, not a contract trap. Here is exactly what you get the day your teammate goes live, and exactly what happens if anything goes sideways.
No-cost replacement
Decide a teammate isn’t the right fit inside the first 30 days? Tell us why. We deliver a curated re-shortlist within 2 business days, onboard the new teammate at no charge, and pause your billing until the replacement is live and producing.
30-day money-back window
Not sure outsourcing fits your practice? Cancel any time in the first 30 days: we refund every billed day in full. No clawbacks, no termination fees, no minimum-term lock-in. A staffing partner, not a contract trap.
Backup coverage built in
Sick day, PTO, family emergency? Your Client Success Manager (CSM) arranges a trained backup teammate within hours, at no extra cost, briefed on your workflows and EHR access. Coverage ships with every placement: it’s not an upsell.
- Workflow inventory. We map the 8–12 admin and clinical workflows that drain the most provider time in your practice: intake, charts, refills, billing, scheduling, recall, prior auth.
- Outsourcing priority list. You leave the call with a ranked list of what to delegate first for fastest ROI, and what to keep in-house.
- Tier & headcount recommendation. Specific call on Pro vs Specialist tier, full-time vs part-time, and how many teammates to start with for your specialty and patient volume.
- Honest no-fit answer. If outsourcing isn’t right for your practice, we’ll tell you on the call. No follow-up sales sequence.
Three simple steps: no forms, no friction
A real process, with real humans, that respects your time.
Tell Your CSM
Email, call, or message your Client Success Manager (CSM). State the issue. No formal claim form, no “30-day review board.”
Pick the Path
Replacement, or refund. Your call. We outline both options the same day so you can decide with full information.
We Execute
Replacement shortlist in 2 business days or full refund of every billed day processed inside one billing cycle.
Virtual Teammate vs. typical VA staffing
The same dollar of staffing spend, sitting on two very different risk profiles. Read it before you sign anything.
Risk on us. Outcomes on you.
- 30-day no-cost replacement: billing paused until live.
- 30-day money-back window: refund every billed day, no clawbacks.
- Backup coverage included: trained sub teammate within hours.
- No minimum-term lock-in: month-to-month, cancel any time.
- Flat-rate pricing: no recruiter spread, no fee creep.
- Dedicated CSM: owns escalation, ownership ladder is clear.
Risk on you. Fee on us.
- Replacement = restart-fee + 1-week downtime.
- Multi-month minimum-term contract with early-termination fees.
- Backup coverage = paid upsell or "we’ll see what we can do."
- Refunds gated behind 60-day notice + claim review.
- Recruiter spread + activation fee + ongoing markup.
- No named owner: escalation goes to a shared inbox.
The promise holds because the bench holds
Pre-vetted global bench
2,000+ teammates already through the EFSET / IQ / Cultural Index / technical / IT pipeline. We don’t recruit a replacement: we deploy one.
Dedicated CSM per account
Your CSM watches the engagement from week one, so we usually catch fit issues before you do.
Backup built in
Every active engagement has a shadow-trained backup teammate available within hours, not an upsell.
HIPAA & PHI-safe default
Every teammate, every backup, every CSM is HIPAA-trained and works in encrypted environments only.
Monthly KPI scorecards
Performance is measured against your KPIs: so “not working” becomes a number, not a vibe.
95%+ retention rate
The promise is a publishing of how the model already runs, not a one-off concession.
Frequently asked questions
Fine print, in plain English: The 30-day window begins the day your placed teammate goes live on your account. Replacement and refund both apply to the originally scoped engagement; new scope added mid-month is honored under the new month’s billing.
Ready to hire without the risk?
Book a 30-minute value strategy session. We’ll map your top workflows, recommend a tier and headcount, and back the whole thing with the Right-Fit Promise: in writing, before you sign.