About Virtual Teammate

Built to enable practices to achieve more, with less overhead costs

Virtual Teammate is a US-owned, HIPAA-compliant virtual assistant agency placing skilled, EHR-trained professionals inside medical, dental, and growing-business teams across the United States. 2,000+ teammates placed. 600+ practices and businesses served. Every match measured on value created, not hours billed.

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Covered by our 30-Day Right-Fit Promise: free replacement or your money back.
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2,000+
Virtual Teammates Placed
600+
Practices & Businesses Served
30+
Years Operational Leadership
4
Countries Served (US / CA / GB / AE)
Meet the Founder

Chris McShanag: 30+ years of operational leadership

“I’m passionate about transforming the way healthcare and business operate. With more than 30 years of experience in operations and consulting, I built Virtual Teammate to bring measurable value, not commodity offshore labor, to every practice and every patient touchpoint.”

Under Chris’s leadership, Virtual Teammate has scaled from a boutique recruiter into a US-owned staffing partner with a global vetting network spanning the Philippines, Latin America, Africa, and South Asia. Every virtual teammate is multi-stage vetted, HIPAA-compliant before placement, and matched to your time zone and tech stack.

  • 30+ years operations & consulting leadership
  • Founded VT to bring value-creation culture to outsourced staffing
  • Personally reviews new healthcare engagements
Let’s Connect with Chris
Chris McShanag, Founder and CEO of Virtual Teammate
Our Mission

Bringing a value-creation culture to every engagement

Most outsourced staffing is sold on cost. We sell on outcome. Our mission is to bring a value-creation culture to the forefront of staffing: connecting high-performing virtual teammates with the practices and businesses that need them, and measuring success on revenue cost savings and revenue growth, hours reclaimed, and patient experience improved.

  • Value, not just labor: every engagement is scoped against KPIs you choose.
  • HIPAA-first by default: certified, background-checked, BAA-compatible teammates only.
  • US time zone, your tools: matched to your hours, trained on your EHR/PMS.
  • Leadership accountability: a dedicated CSM owns every account.
Our Core Principles

Principles we hire on, and live by

Positive energy

Fuels growth, productivity, and the kind of optimism that makes teams perform under pressure.

Edge & resiliency

A relentless spirit of possibility: people who push through, not around, hard problems.

Executing to win

Transparency and integrity at every level: material, emotional, and relational value, delivered.

Alignment of passion

The right teammate matched to the right client need, because mismatches are the #1 reason placements fail.

Value-creation leadership

Prioritize the team and the client equally: we win when both win.

Trust & ethical decision-making

Keeping commitments with kindness and accountability, and principled decisions in every gray area.

Why Practices Choose VT

More than staffing: a partner that owns outcomes

HIPAA compliant

Every teammate is HIPAA compliant and BAA-compatible setup before placement.

Global talent pool

Recruited across the Philippines, Latin America, Africa, and South Asia, vetted at every stage.

Your time zone

Every teammate works your business hours, with backup coverage built in.

Real KPI reporting

Monthly client KPI scorecards: claims worked, payments posted, calls answered, AR collected.

Dedicated CSM

A Dedicated Client Success Manager (CSM) owns every engagement: performance, training, escalation.

Up to 73% cost savings

Flat-rate, transparent pricing: no hidden fees, no recruiter spread, no surprises.

Our Process

Hire in weeks, not months

Three steps. Built for busy practices.

01
Within 24 hours

Book a practice staffing audit

Submit the form and we’ll confirm your audit slot within one business day. The 20-minute diagnostic call maps your practice, workflows, and the exact clinical or admin support to delegate first.

02
1–2 business days

Meet & interview candidates

Curated shortlist of HIPAA-compliant teammates delivered in 1–2 business days: matched to your specialty, EHR, accent and time-zone preferences. You interview, we coordinate, you choose the fit.

03
Live in 1–2 weeks

Launch & go live

Agreement, billing, EHR access and SOP handoff, all wrapped in 1–2 weeks. Your teammate starts producing in week one, with a dedicated Client Success Manager (CSM) and the 30-Day Right-Fit Promise behind every placement.

Book my practice staffing audit
Covered by our 30-Day Right-Fit Promise: free replacement or your money back.
About VT, FAQs

Frequently asked questions

Is Virtual Teammate US-owned?
Yes. Virtual Teammate is US-owned and headquartered in Arizona, with a global talent vetting network and Dedicated Client Success Managers (CSMs) on every account.
Are your teammates HIPAA compliant?
Every healthcare and dental teammate completes HIPAA training and certification before placement, works in encrypted environments only, and is BAA-compatible.
Where are your teammates based?
Globally: Philippines, Latin America, Africa, South Asia. We hire on capability and fit, not geography. Every match works your business hours.
How are teammates vetted?
Multi-stage: application screening, EFSET English assessment, IQ test, Cultural Index, technical skills check, IT setup verification, and orientation: before they ever see a client.
Do you actually measure results?
Yes: monthly KPI scorecards on the workstreams you choose (claims worked, AR days, calls answered, payment posting, intake completion). See real client KPI results »
Who do I talk to first?
Book a value strategy session: you’ll talk to a senior VT leader (often Chris himself for new engagements) and walk out with a clear scope, a price, and a timeline.
Three Ways to Start

Pick the entry point
that fits where you are

Just exploring, ready to diagnose, or ready to scope: three ways in, same team on the other side.

New-practice onboarding is capped monthly so every match gets a proper search. Booking your audit now reserves your place in the next intake.

Just exploring

HIPAA VA buyer’s checklist

Key questions to ask any healthcare VA agency before you sign. Drop your email: we’ll send the PDF.

  • Compliance, BAA, audit-trail questions
  • Pricing-model traps to watch for
  • Performance & quality SLAs to demand
Get the HIPAA VA buyer’s checklist
Ready to diagnose

20-min practice staffing audit

Diagnostic-only call. We map your top admin and clinical workflows and tell you what to delegate first.

  • Workflow inventory (8–12 mapped)
  • Ranked outsourcing-priority list
  • Tier + headcount recommendation
Covered by our 30-Day Right-Fit Promise: free replacement or your money back.
Book my practice staffing audit
Ready to start

Jumpstart call

30-min call. Map your needs, define the role, get a curated shortlist in 1–2 business days.

  • Role scope + EHR / specialty match
  • Tailored candidate shortlist
  • Onboarding plan + CSM intro
Covered by our 30-Day Right-Fit Promise: free replacement or your money back.
Get started in 24 hours

Prefer to start with a diagnostic? Book my practice staffing audit and a Client Success Manager (CSM) will map it out with you.